Privacy Policy

At Double Tickets, we prioritize the security and privacy of your personal information. This policy explains how we collect, use, and protect your data.

Data Collection

We collect personal information such as your name, date of birth, contact details, and payment information to facilitate your participation in our lottery services. This data is gathered during account registration, ticket purchases, and prize claims to ensure compliance with Victorian age verification and anti-fraud regulations. Additionally, we may collect non-personal data, such as browsing patterns and device information, to enhance user experience and improve our platform's functionality. All data collection adheres to the Victorian Gaming Regulation Act 2003 and Australian privacy laws, ensuring transparency and accountability.

Our platform uses cookies to track user sessions and provide personalized features, such as tailored game recommendations. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain functionalities. We also employ analytics tools to monitor platform performance, but these tools anonymize data to protect your identity.

Data Use and Protection

Your information is used to process transactions, deliver instant result notifications, and provide customer support. We may also use your contact details to send updates about your account or new game offerings, but you can opt out of non-essential communications at any time. Double Tickets employs 256-bit SSL encryption, PCI DSS-compliant payment processing, and regular security audits to safeguard your data. Access to your information is restricted to authorized personnel under strict confidentiality agreements.

We do not share your personal information with third parties except as required by law or to fulfill services, such as payment processing or prize distribution, where third parties are bound by the same privacy standards. In the event of a data breach, we will notify affected users promptly and take immediate action to mitigate risks. You have the right to access, update, or request deletion of your data, subject to legal retention requirements. Our commitment to responsible gaming includes protecting your privacy while promoting a safe and enjoyable lottery experience.

18+

Our Commitment: Double Tickets upholds the highest standards of data protection, ensuring your personal information remains secure and confidential in compliance with Australian privacy laws.